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Posted: Wednesday, November 1, 2017 12:05 AM

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Location:
Franklin, Wisconsin

Category:
Help Desk/Technical Support

Contract Type:
Contract/Temporary



Job Description

A Technical Support Analyst job in Milwaukee, WI is available through Modis. Experience with using and supporting MS Office and Outlook is required. In this job, you will be responsible for troubleshooting remote hardware, custom and commercial software, and connectivity issues.

Technical Support Analyst job responsibilities include:
• Take an average of 25 calls per day as the single point of contact for technical issues
• Support MS Windows 7, 8, and 10, MS Office 2013, 2016, and Office 365, laptops, desktops, printers, mobile devices and numerous in-house, commercial and mobile applications
• Adhere to Key Performance Indicators (KPI’s), which include adhering to your schedule (especially attendance), talk time, quality and customer service
• Provide support in a multi-channel environment (telephone, on-line chat, etc.).

QUALIFICATIONS:
• At least 1 year of first level help desk call center experience
• Experience with using and supporting MS Office and Outlook is required.
• Experience supporting Office 365 is a plus
• Experience using Cherwell (or similar system) for ticket creation

If you are interested in this Technical Support Analyst job in Milwaukee, WI then please click APPLY NOW. If you have questions about the position please contact Paul Schauwitzer at paul.schauwitzer@modis.com.

• Location: Franklin, Wisconsin, Milwaukee

• Post ID: 25473262 wisconsin
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